Client Recording Consent

 
 

It all started when…

At Whiskers2Tails Mobile Veterinary Clinic, we utilize automated note-taking technology, via ScribbleVet (vendor), to enhance the efficiency of our appointments and retention of all history, clinical signs, and discussions in regards to your pet(s).

To ensure compliance with privacy regulations and to respect your rights, we require your consent prior to recording any part of the appointment. This recording is solely used to document important information regarding your pet's care and treatment. It does not document any non-veterinary discussion or information.

We do not use or disclose any information outside of what is necessary to transcribe notes relating to providing pet care, perform quality control review related to the treatment, and assert or defend claims related to providing our services. The clinic and its vendor will not sell, lease, trade or otherwise profit from your information.

This is completely OPTIONAL and if you decline your information being recorded, the details will be transcribed in the traditional manner during or after the appointment by the doctor or technician.

Your understanding and agreement are essential for us to proceed with this service and to provide the best possible support for your pet.

The transcript and recordings of veterinary visits are housed on third-party cloud servers that are maintained and secured by the vendor, and accessible by Whiskers2Tails Vet . We treat your information as confidential and exercise reasonable care to protect it from disclosure to unauthorized third parties. Your information will be destroyed by the clinic and its vendor when the initial purpose for collecting or obtaining it has been satisfied or within one (1) year after the records are no longer needed for the pet’s treatment, unless required to be maintained for longer in accordance with applicable law or as necessary to defend against claims or assert the clinic’s rights.

Consent forms will be available during your appointment or can be requested via email prior to visit. It is one form per household and will be renewed every 12 months.